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Return Refund Cancellation Policy

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The customer may request a cancellation of an order within 2 hours and once the cancellation is processed from our end, the refund will usually take 4-5 business days from the date of cancellation. Subsequently, the refunded amount will reflect in customer’s account in 24-72 hours depending upon your bank and holidays.

  • Cancellation/Refund Request: An order may be cancelled online from your account login. To request cancellation/refund manually, please email to You may also call to cancel at 98702-20860. We are available Monday – Friday from 10 AM to 6 PM. For after hours, the support is email only.
  • Cancellation Fee: There is no cancellation charge. The funds will be refunded in the full amount as paid and to the same account from which the payment is made.
  • Refund Processing: The customer may request refund within 2 hours. Once the cancellation/refund is processed from our end, the refund usually takes 4-5 business days. Subsequently, the refunded amount will be reflected in customer’s account in 24-72 hours depending upon the bank and holidays.
  • Raw Kombucha reserves the right to change or modify the current refund policy with no prior notice.
  • No refunds will be honored for orders placed using special discount codes or during promotional periods.
  • No returns are allowed post delivery, unless the product was incorrect or damaged.


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If you have any questions about these terms, please reach out to us using our “Contact us” page and one of our representatives will be in touch with you in 24-48 business hours.

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